Privacy Policy

Data Controller Information

The data controller responsible for your personal information is:

Data Collection

We collect information about you in several ways when you visit or use our website and services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number) when you fill out forms or contact us
• Company information when you enquire about our services
• Communication preferences and feedback
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Browser and device information (IP address, browser type, operating system)
• Website usage data (pages visited, time spent, referring websites)
• Cookie and tracking technology data as described in our Cookie Policy
• Technical information for website functionality and security

How We Use Your Information

We use the personal information we collect for the following purposes:

Service Provision

• To provide and deliver our cross-selling strategy services
• To respond to your enquiries and provide customer support
• To communicate with you about our services and your account
• To process and fulfil your service requests

Business Operations

• To improve our website functionality and user experience
• To analyse website usage and performance
• To maintain the security and integrity of our systems
• To comply with legal obligations and protect our rights

Marketing and Communications

• To send you information about our services (with your consent)
• To provide relevant content and recommendations
• To measure the effectiveness of our marketing campaigns

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights are not overridden

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact information: Retained for 3 years after last contact unless you request deletion
• Service-related information: Retained for the duration of our business relationship plus 7 years for legal compliance
• Website usage data: Typically retained for 26 months for analytics purposes
• Marketing communications: Until you unsubscribe or withdraw consent

We will securely delete or anonymise your personal information when it is no longer needed.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a structured, commonly used format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") in certain circumstances

Control and Objection

• Right to restrict processing in certain situations
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time (where processing is based on consent)
• Right to object to direct marketing communications

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate in Luxembourg within the European Union, your personal data is primarily processed within the EU/EEA. If we need to transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Other appropriate safeguards as required by GDPR

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe your data protection rights have been violated: